Frequently asked Questions
These are some of the basic questions that generally arise in mind about an organization. If you have any other queries, please get in touch and we will be delighted to help.
What is your philosophy of work?
The execution of each project comprises of the following four stages. These four stages reflect our work philosophy:
- Listen – carefully and compassionately.
- Understand – gain a deep insight into your business problems.
- Solve – analyze and develop the most innovative solution.
- Deliver – proactively deliver, exceeding customer’s expectations.
Do you offer individually tailored solutions?
Yes, our projects are designed and developed carefully according to the customer’s requirements.
Does your company offer technical consulting?
Yes, we offer technical consulting as part of our projects. We get an extensive understanding of your business requirements, analyze them, and then propose the best solutions for you. We provide multiple options from which you can choose the most feasible one.
What kind of organizations do you work with?
Our customers are primarily located in Pakistan and North America, including private, government, as well as non-profit organizations.
What industries do you specialize in?
Since our beginning, our major customers have belonged to the transportation industry. However, our skill-set expanded over the years and currently we are also involved in projects related to print management, e-commerce, digital publishing, digital rights management, enterprise search, logistics, security, and aviation.
Can you name some major customers you have served?
Federal Highway Administration (FHWA), State Highways Administration (SHA), AASHTO, ASHRAE, Sheridan Select, WSP Parsons Brinkerhoff are amongst our notable customers.
Do you offer 24/7 technical support?
iENGINEERING provides customers with 24/7 technical support via e-mail and through the support center. 24/7 telephone technical support is also provided to customers based on their service level agreement.